Quality Activities (Büyükçekmece Plant)

Customer relations
Customer satisfaction works carried out for maintaining customer satisfaction at maximum level have all been documented. With the intention of fulfilling customer requests, customer calls are carried out and technical support is provided. It is essential that time for solving customer claims and response periods are short.

Interdepartmental relations
With the intention of making quality control processes effectual and guidance of the production process properly within the shortest possible period, Quality Control results and physical and chemical data have been made accessible to all the related personnel and departments openly in the network environment.

Training
The objective of training is upholding all employees’ performance at highest level. Training programs are therefore implemented within a documented schedule. All employees have been given training on; analysis methods, test tools and equipment, computer usage, quality and environmental management systems, occupational health and safety, cement production technologies, emergency action plan. Continuous training means are provided for executive personnel on new technologies and executive development so as to increase their performance and to provide their personal development.

Verification tests
All test methods are crosschecked with the analysis results of tests conducted at laboratories in Turkey and abroad, on the samples sent from Büyükçekmece Plant. Analysis methods of the quality control processes are additionally verified by internationally accredited samples. Reliability of quality control data is fundamental.

Calibration
All test tools and equipment are periodically calibrated by internationally accredited calibration institutions, within a documented calibration plan.

Quality Control - Büyükçekmece Plant

There are 7 laboratories operating under the Quality Control Management of Büyükçekmece Plant, namely Raw Material Lab., Chemistry Lab., Coal Lab., Mortar Lab. Specimen preparation (process-physics) and XRF Analysis Lab. These laboratories collect specimen from 34 different points of the cement production process; starting from the quarries, up to Cement Sales department and carry out experiments and tests in accordance with the related TS-EN standards. Thus chemical processes are guided and production quality is monitored by inspections conducted at all these specimen collection points.

The TS ISO 9002 Quality Certificate received in 1995 has been updated to TS EN ISO 9001-2000 and is yet in effect at Büyükçekmece Plant.

Büyükçekmece Plant additionally holds a Laboratory Qualification Certificate and Product Qualification Certificates for Portland Cement; Portland Composite Cement; Composite Cement; Sulphate Resistant Cement; Slag Cement; Puzzolanic Cement and Additive Cement.

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